Contact us
This page lists how to reach the team behind Zoride, the developer of record for the Zoride rider app, driver app, and related services (together, the "Services"). We aim to respond to all inquiries — support requests, legal notices, and app store correspondence alike — as quickly as possible.
Fastest way to reach us: email surajsahu.rideapp@gmail.com or call +91 62608 32286. This is the single channel for all inquiries — support requests, legal notices, security reports, and app store correspondence alike.
1. Developer information
Zoride is developed and maintained by the following individual, who acts as the developer of record for app store listings, regulatory correspondence, and technical inquiries.
| Field | Details |
|---|---|
| Developer name | Suraj Sahu |
| surajsahu.rideapp@gmail.com | |
| Mobile number | +91 62608 32286 |
| Role | Developer & owner of the Zoride platform |
2. When to contact us
The contact details above are currently the single channel for every kind of inquiry, including:
- App store review or compliance correspondence (Google Play, Apple App Store)
- Security vulnerability disclosures or responsible disclosure reports
- Legal notices, regulatory inquiries, or law enforcement requests
- Business, partnership, or media inquiries
- Trip issues, fare disputes, refunds, and account access problems
- Bug reports or other technical issues
For anything related to an active trip, a fare dispute, payment issue, or account access, please use the in-app support option first if one is available, or email us directly using the address in §1.
3. Support & account matters
| Type of request | Where to go |
|---|---|
| Trip issues, fare disputes, refunds | In-app support, or surajsahu.rideapp@gmail.com |
| Account access, login problems | surajsahu.rideapp@gmail.com |
| Data deletion / privacy requests | Use our self-service account deletion page — no login required. See our Privacy Policy ("Data deletion & account closure") for details, or email surajsahu.rideapp@gmail.com if you need help. |
| Driver onboarding & verification | In-app driver support |
| Terms of Service questions | Terms of Service §14 |
| Developer, technical, or app store matters | surajsahu.rideapp@gmail.com / +91 62608 32286 |
4. Response times
- Emails are typically answered within 1–3 business days.
- Security vulnerability reports are acknowledged within 3 business days — see §5 below for responsible disclosure guidelines.
- Data deletion and privacy requests follow the timelines described in our Privacy Policy.
- Phone support is available for urgent matters; if unanswered, please follow up by email so the request is not lost.
5. Reporting a security issue
If you believe you've found a security vulnerability in Zoride's apps or backend, please report it responsibly by emailing surajsahu.rideapp@gmail.com with a clear description of the issue, steps to reproduce, and any relevant logs or screenshots. Please do not publicly disclose the issue until we've had a reasonable opportunity to investigate and address it. We do not take legal action against good-faith, non-destructive security research reported through this channel.
6. Mailing & registered contact
Zoride currently operates as a digital-first platform without a public walk-in office. All correspondence — legal, regulatory, or otherwise — should be directed to the email and phone number listed in §1, which are monitored directly by the developer.
7. Related pages
For information on how we handle your data, see our Privacy Policy. For the rules governing use of the Services, see our Terms of Service.